Amplicon Benelux Support
Amplicon Benelux provides free pre and post-sales technical support to all customers. In this section you will find useful information about Amplicon Benelux support; this includes our simple returns process and general terms and conditions.
Amplicon Benelux also provide a number of complementary services. If you want to find out more information about the additional services we offer, or you have any comments regarding the support supplied by Amplicon Benelux, do not hesitate to contact us at verkoop@ampliconbenelux.com
Contact support
Please make sure you fill in all the required information to allow us to provide you with the level of support you require.
Call the support team
The technical team is available by telephone from Monday to Friday, from 8am to 6pm (excluding holidays). International customers should send an e-mail to our support team.
Returns
We operate a Return Materials Authorisation (RMA) system, for traceability reasons when processing returned goods.
If a product requires repair, please fill in our returns form and we will forward an RMA number to you.
Please then return the goods enclosing a repair order detailing the nature of the fault, together with the RMA number provided by us.
If the product is under warranty, there will be no charge for the repair.